1. RESPONSIBLE METROLOGICAL ENTITY
At Metrological, trust is a core value. This Metrological Privacy Statement
("Privacy Statement") describes our privacy practices for
the activities set out in this Privacy Statement. Please read this Privacy
Statement carefully to learn how we collect, use, share and otherwise
process information relating to individuals (" Personal Data"), and to learn about your rights and
choices regarding our processing of your Personal Data.
“Metrological”, “we” and “us” refers to Metrological Group N.V. and its
affiliates, having its principal place of business at 3011NK Rotterdam,
Mariniersweg 151, The Netherlands.
2. PROCESSING ACTIVITIES COVERED
This privacy statement describes how your Personal Data is collected,
processed and protected when:
- we use your Personal Data for marketing purposes;
- you use the Metrological Dashboard which we offer to content providers and app store operators;
- you use the support forum which we offer to the Lightning (app dev) community;
- you fill out a "Contact Me" web form or request user support, or if you contact us by other means;
- register for, attend and/or otherwise take part in our events, webinars and training;
- you visit our websites that display or link to this Privacy Statement; and
- you visit our offices.
For the avoidance of doubt, this Privacy Statement does not apply to the
extent we process Personal Data in connection with the use of the
Metrological Application Platform or the apps made available by content
providers and app store operators through such platform. This Privacy
Statement also does not apply when you apply for a job at Metrological.
3. THE TYPES OF PERSONAL DATA WE COLLECT
For the purposes set out in this privacy statement, we collect and process
the following data that we have on you:
If you express an interest in obtaining information about our
services, are subscribed to our marketing and email newsletters,
voluntarily share your contact information with us at an event that
we are also attending, request customer support, use our "Contact
Us" or similar features, register to use our websites, sign up for
an event, training, or webinar, or download certain content, we may
collect your contact information, such as your name, gender, job
title, company name, address, phone number and email address;
If you use our online dashboard or support forum we will collect
your login details, IP address, user settings, browser data and
your actions on this forum, such as webpage visited, number of
visits, etc. If you register for our support forum, we may ask you
to provide a username, photo and/or biographical information, such
as your occupation, social media profiles, company name and areas
of expertise. We will also collect all other information that you
voluntarily share on this forum, such as comments you place,
questions you ask or answers you submit. We will also process your
login details for this forum;
If you visit our offices, you may be required to register as a
visitor and to provide your name, email address, phone number,
company name and time/date of arrival.
4. WHY AND HOW WE PROCESS YOUR DATA
We process Personal Data about you for the following purposes:
Marketing and newsletters.
We send marketing and newsletter emails about our products and
services to our existing customers whose contact details we have
obtained due to our customer relationship with them and who have
not previously opted-out. We also send marketing and newsletter
emails to individuals who have expressed an interest in
Metrological’s products or services or who have signed up for these
emails. We conduct our marketing activities because these are
necessary for our legitimate interest in advertising our services.
Where legally required, we will conduct these processing activities
only if you have provided your prior consent. You can unsubscribe
from email marketing and newsletter communications quickly, easily
and at any time – just click on the "Unsubscribe" link included in
each newsletter or other marketing communication.
Communicating with you.
If you fill out a "Contact Me" web form or request user support, or
if you contact us by other means, including via a phone call and
email, we process your Personal Data to perform our contract with
you and to the extent it is necessary for our legitimate interest
in fulfilling your requests and communicating with you.
Events & Trainings.
We collect and store your Personal Data to process your application
to our events and training and issue and register your obtained
Metrological certificates. We process these Personal Data to
fulfill our contractual obligation to provide you with these
events, training and certification.
Metrological processes your Personal Data in order to make sure
that you will be able to properly use the dashboard functionality
and the legitimate interest of the content provider and the app
store operator to gain insight in the usage of their app and app
store(s). This functionality is made available via
Metrological processes your data in order to make sure that you
will be able to properly use the support forum functionality and to
allow you to create a username which identifies you in the
discussion forum and permits you to ask and respond to questions
and to place comments. We keep your information anonymous except
for that information which you explicitly share using the forum
profile and posting features. We process these Personal Data to
fulfill our contractual obligation to provide you with access to
the Metrological Support Forum and our legitimate interest to offer
the support forum and spread knowledge about our services amongst
the users thereof.
We process your Personal Data for security reasons, to register
visitors to our offices, to the extent such processing is necessary
for our legitimate interest in protecting our offices and our
confidential information against unauthorized access.
Metrological uses the Google Analytics tool to collect anonymized data on
surfing behavior. This way we can see how visitors like you use the
website. We use this information to improve our website. Google stores the
collected information on its servers in the United States. Google also
provides this information to advertisers to provide insight into the
effectiveness of their campaigns. Google may also provide this information
to third parties if Google is legally obliged to do so, or to third parties
who process the information on behalf of Google. We have no influence on
this. We have not allowed Google to use the obtained analytics information
website traffic. We also share information about your use of our site with
our analytics partner who may combine it with other information that you’ve
provided to them or that they’ve collected from your use of their services.
Cookies and other similar techniques, such as scripts, are small files that
can be placed from our domains on the user's devices. Based on cookies, you
can be recognized on a subsequent visit and information can be collected
about the use of the websites. There are different types of cookies. In
some cases, cookies are automatically deleted when you close your browser.
In other cases, these cookies are retained for a longer period of time and
can also be read out for subsequent use of the services.
Metrological only uses functional cookies. These are cookies that are
necessary for the proper functioning of our website. Without these cookies,
certain parts of the website cannot be used or may not function properly.
7. WHO WE SHARE PERSONAL DATA WITH
We may disclose Personal Data to the following categories of recipients:
Third-party service providers.
We use service providers, which are not part of the Metrological
corporate family, to support us in providing. These service
providers provide support services such as marketing services and
hosting services. All service providers are contractually required
to continue to adequately safeguard your Personal Data. For
example, we use MailChimp to manage our e-mail communications.
Subsidiaries and affiliates.
We may share Personal Data to our subsidiaries and affiliates
(including those located outside the European Economic Area and
Switzerland) as necessary to support provision of our services and
to operate our business.
We disclose Personal Data to law enforcement insofar as it is
required by law or is strictly necessary for the prevention,
detection or prosecution of criminal acts and fraud or if we are
otherwise legally obliged to do so.
We may retain your Personal Data for a period of time consistent with the
original purpose of collection. We determine the appropriate retention
period for Personal Data on the basis of the amount, nature and sensitivity
of your Personal Data processed, the potential risk of harm from
unauthorized use or disclosure of your Personal Data and whether we can
achieve the purposes of the processing through other means, as well as on
the basis of applicable legal requirements (such as applicable statutes of
In some cases the storage of your Personal Data is linked to the term of
the applicable concluded agreement. This is the case for the dashboard.
After termination or expiration of this agreement, Metrological will use
best efforts to make sure that the data will be deleted immediately.
After expiry of the applicable retention periods, your Personal Data will
be deleted. If there is any data that we are unable, for technical reasons,
to delete entirely from our systems, we will put in place appropriate
measures to prevent any further use of such data.
For further information on applicable data retention periods, please
contact us by using the information in the “Contact Us” section, below.
9. INTERNATIONAL TRANSFERS
The processing of Personal Data as described in this Privacy Statement may
include overseas transfers of Personal Data to countries whose data
protection laws are not as comprehensive as those of the countries within
the European Union. Where required by European law, we shall only transfer
Personal Data to recipients offering an adequate level of data protection.
In these situations, as may be required, we make contractual arrangements
to ensure that your Personal Data is still protected in line with European
standards. You can ask us to see a copy of these contractual agreements
using the contact details provided below.
10. YOUR RIGHTS OVER THE PERSONAL DATA WE HOLD
We want you to be in control of how your Personal Data is used by us. You
can do this in the following ways:
you can ask us for a copy of the Personal Data we hold about you;
you can inform us of any changes to your Personal Data, or you can
ask us to correct any of the Personal Data we hold about you but,
as explained below, you may be able to make such changes yourself.
We rely on you to ensure that your Personal Data is complete,
accurate and current. Please do inform us promptly of any changes
to or inaccuracies of your Personal Data by contacting us. If you
have an online user account, you can access your Personal Data
through our dashboard and the Support forum. The dashboard and the
Support forum generally present you with the option to add, update
or remove information we have about you;
in certain situations, you can ask us to erase, or block or
restrict the processing of, the Personal Data we hold about you, or
object to particular ways in which we are using your Personal Data;
in certain situations, you have the right not to be subject to a
decision based solely on automated processing, including profiling,
which produces legal effects ("Automated Decision-Making").
Automated Decision-Making currently does not take place in regards
to the processing activities covered by this Privacy Statement;
in certain situations, you can also ask us to send the Personal
Data you have given us to a third party;
you can at any time withdraw any consent that you have given; and
where we process your Personal Data based on legitimate interest,
you have the right to object at any time to that use of your
The above-mentioned rights are not absolute. Circumstances may occur as a
result of which we may not be able to accommodate a specific request. We
will assess every request individually. Should we be unable to accommodate
a specific request, we will notify you accordingly citing reasons for this.
Nevertheless, the right to object to the use of your data for direct
marketing purposes is absolute. Whatever the case, we will honour any
request declining commercial exposure.
11. CHANGES TO THIS PRIVACY STATEMENT
We might amend the Privacy Statement from time to time. If you care about
your privacy, visit this page regularly and you’ll know exactly where you
stand. If we make changes to the Privacy Statement which will have an
impact on you (for example, if we intend to process your Personal Data for
other purposes than communicated in the past in this Privacy Statement), we
will notify you of these changes before the new activities begin.
12. CONTACT US
For any of your requests in regards to this Privacy Statement or if you
have a complaint, please contact us through the contact details listed
Metrological Group N.V.
3011 NK Rotterdam, The Netherlands
+31 10 414 22 57
We are committed to working with you to obtain a fair resolution of any
complaint or concern about your data. If, however, you believe that we have
not been able to assist with your complaint or concern, you have the right
to lodge a complaint with the competent supervisory authority.