Privacy Policy

Metrological’s Customer Privacy Policy covers the collection, use, and disclosure of personal information that may be collected by Metrological anytime you interact with Metrological, such as when you visit our website, when you purchase Metrological products and services, or when you call our sales or support associates. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at Metrological, and we go to great lengths to protect it.

Why we collect personal information
We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, software updates, special offers, and events that you might like to hear about.

Publicly displayed information is public
If you use a bulletin board or chat room on an Metrological website you should be aware that any information you share is visible to other users. Personally identifiable information you submit to one of these forums can be read, collected, or used by other individuals to send you unsolicited messages. Metrological is not responsible for the personally identifiable information you choose to submit in these forums.

When we disclose your information
Metrological takes your privacy very seriously. Metrological does not sell or rent your contact information to other marketers.

Within the Metrological Group
To help us provide superior service, your personal information may be shared with legal entities within the Metrological Group globally who will take steps to safeguard it in accordance with Metrological’s privacy policy.

With our service providers, vendors, and strategic partners
There are also times when it may be advantageous for Metrological to make certain personal information about you available to companies that Metrological has a strategic relationship with or that perform work for Metrological to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with Metrological’s policies, except if we inform you otherwise at the time of collection.

At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.

How we protect your personal information
Metrological takes precautions including administrative, technical, and physical measures to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.

The “Customer login” uses Secure Sockets Layer (SSL), you must use an SSL-enabled browser such as Safari 2.0 or later, Firefox 2.0 or later, Chrome, Opera or Internet Explorer 6.0 or later. Doing so protects the confidentiality of your personal information while it’s transmitted over the Internet.

You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser.

Cookies and other technologies
As is standard practice on many corporate websites, Metrological’s website uses “cookies” and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. We also use cookies and other technologies to make sure that our online advertising is bringing customers to our products and services. We use cookies and other technologies to study traffic patterns on our website, to make it even more rewarding as well as to study the effectiveness of our customer communications. And we use cookies to customize your experience and provide greater convenience each time you interact with us.

As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. Metrological will not use the information collected to market directly to that person.

In some of our email messages we use a “click-through URL” linked to content on the Metrological website. When customers click one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.

In addition we use pixel tags tiny graphic images to tell us what parts of our website customers have visited or to measure the effectiveness of searches customers perform on our site.

Pixel tags also enable us to send email messages in a format customers can read. And they tell us whether emails have been opened to ensure that we’re sending only messages that are of interest to our customers. We may use this information to reduce or eliminate messages sent to a customer. We store all of this information in a secure database located in Rotterdam, The Netherlands.

Our companywide commitment to your privacy
As we said, Metrological takes protecting your privacy very seriously. To make sure your personal information is secure, we communicate these guidelines to Metrological employees and strictly enforce privacy safeguards within the company.

External links
Metrological’s website has links to the sites of other companies. Metrological is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.

Privacy questions
If you have questions or concerns about Metrological’s Customer Privacy Policy or data processing, please use the email addresses to contact us. The Metrological Data Controller will respond to your inquiry within 30 days.

privacy@metrological.com

The information contained in this web site is subject to change without notice.

Updated by Metrological Group Legal Department on 16 February 2009.